Frequently Asked Questions

How can I check the status of my order?

You can check the current status of your order by visiting the [Order Status page]( If you have further questions, you can reach out to or call/text [310-795-4424](tel:3107954424).

I would like to update, change or cancel my order. What should I do?

To make changes or to cancel an order that has already been placed, please reach out to our customer service team. They can be reached by call or text from 8am-6pm PT at [310-795-4424](tel:3107954424), or reached via email at . Please include your order number ready when reaching out.

I have not received any tracking information about my order. Where can I find that?

You will receive an email with tracking information when your order is processed through our system and ready for pickup by the carrier. The tracking information will update once the package has been scanned by the shipping carrier. To look up a tracking number, please visit the [Order Status page](

Where are StringKing Cloth Face Masks made?

Every Cloth Face Mask is made right here in America, using American-made Supima cotton. Our current daily output in Los Angeles is over 25,000 masks, with every one produced by our in-house team or by one of about 10 vetted and trusted local garment facilities. All masks are delivered to our experienced fulfillment team for finishing, packing, and shipping. We are very proud to offer masks made in the USA by hard-working Americans, using American-made cotton. [Watch this video]( to see a little more about how we make our Cloth Face Mask.

Where are StringKing 3-Layer Face Masks Made?

Our 3-Layer Face Masks are made by a pharmaceutical supplier in China. The entire operation is overseen by our trusted StringKing team, who we have worked with and developed over the last seven years making sporting goods. We vetted over 200 suppliers before we chose the one we found to be the highest quality and most reliable throughout the process. They follow strict ISO standards, including ISO 13485:2016 for Quality Management System in an ISO 8 clean room. On top of those certifications, our team is there to perform our own in-house testing, and to verify quality and integrity throughout the process. [About 70%]( of US mouth-nose protection is produced in China, and we are fully confident that our masks are made by one of the best and most reliable suppliers available. Watch some of the manufacturing process in [this video](

Will a face mask protect me from COVID-19?

Neither the washable Cloth Face Mask nor disposable 3-Layer Face Mask are made to 100% prevent the transmission of COVID-19. They are **not** medical-grade or N95 respirators. All of our face masks follow [CDC recommendations]( for facial coverings to help slow the spread of novel coronavirus and COVID-19. The CDC, WHO, and many US cities and states are now requiring facial coverings be worn in public.

Are StringKing face masks medical-grade PPE or N95 respirators?

No. All StringKing face masks are intended for general use and are not intended to be used as medical equipment. Our masks are not rated as N95 respirators. Both the StringKing reusable Cloth Face Mask and single-use 3-Layer Face Mask follow [CDC recommendations]( to help slow the spread of coronavirus and COVID-19.

What is my Cloth Face Mask made out of?

The washable 2-ply Cloth Face Mask is made with two layers of American-made Supima cotton. Supima cotton represents less than 1% of cotton grown in the world. What makes it unique to other cottons is the extra-long staple fiber that gives the cotton its premium properties: Strength, Softness and Color retention.

The elastic ear loops of the reusable Cloth Face Mask are made using nylon and elastane to help provide the perfect amount of stretch to keep your mask securely on your face.

What is my 3-Layer Face Mask made out of?

We make our disposable 3-Layer Face Mask with the highest-quality materials available. The inner and outer layers use a non-woven, spun-bound polypropylene, while the middle filter layer uses a non-woven, melt-blown polypropylene. The single-use, 3-ply face mask provides a basic barrier to limit the transmission of fluids and droplets from the wearer to the environment, and from the environment to the wearer. Watch this video for a closer look at the production process. Intended for general use.

Can I order face masks in bulk quantities other than those listed on the website?

Yes, we offer bulk and wholesale purchasing on all products. If you are interested in placing a larger order, please contact and someone from our team will reach out as soon as possible.

Does StringKing donate any face masks?

Yes, we are donating as many washable Cloth Face Masks and disposable 3-Layer Face Masks as we can while we scale up our operation. If our pricing causes hardship, or you know of an organization in need, please contact and one of our team members will get back to you as soon as possible.

Where is the confirmation email for my order? I never received one.

You will automatically receive a confirmation email with your order number when your order is placed. If you do not receive an email, first check your junk folder to make sure it wasn't marked as spam. If you do not see any email, you can reach out to our customer service team by calling [310-795-4424](tel:3107954424) or via email at .

I am having technical issues when placing my order. Is there a problem with the website?

Most often, problems with our website or ordering process are due to outdated web browsers. If you seem to be having technical issues, please try using an up-to-date browser like Google Chrome or Firefox, or try ordering using a smartphone or tablet.

Can I place an order over the phone?

We do not accept orders over the phone. Please place your order directly through Our website provides secure checkout options to protect your personal data and to make the buying process as easy as possible.

Is your location a retail store?

No, our main location in **Gardena** is our headquarters and distribution center. We have all products here and offer a local pickup option on orders placed online, but our location is a corporate office.

Can I get discounted pricing for large bulk orders?

If you are interested in larger bulk or wholesale orders, please contact and include information about your organization.

Does StringKing restring used heads?

We sure do! Send an email to for details on how to get your head restrung.

Can I exchange a product?

We do not offer exchanges. If you need a different item, you can initiate a return for a refund and place a new order at any time.

Can I return a product that was given to me as a gift?

Yes. However, please be advised that you will need the original order confirmation number and email address used to initiate the return. If the return is accepted, the refund will be applied to the original form of payment.

Can I return a product to that was purchased from an authorized dealer?

Unfortunately we are only able to process returns for products that were purchased on If you purchased a product from an authorized dealer, you can inquire about returning it by contacting the dealer directly.

Warranty Photo Upload Issue!

If you have trouble uploading photos during your claim, you can skip this step and submit your claim without them. We apologize for the inconvenience as we work to resolve this issue. Please contact us if you have any questions.

How do you determine your shipping prices?

Our shipping prices are generated by the shipping carriers themselves depending on the dimensions and weight of the box and also the shipping destination. We price our products as low as possible and are not able to offer free shipping on orders.

What should I do if I never received my order?

Please take your tracking information and personal I.D. to your local post office, UPS, or FedEx store and submit a lost item claim with them. If you are able to provide proof of a lost package, please contact

How do taxes and duties work for international orders?

All taxes and duties for orders shipped internationally are assumed by the recipient of the order.

Does StringKing offer e-gift cards?

We do not currently offer gift cards but we are working on it. We will make an announcement in our newsletter and social media platforms as soon as they are ready!

Can I pick up my order from your Gardena location?

Customers are able to place online orders to be picked up from our Gardena, CA corporate office. While placing an order through, enter the coupon code LOCALPICKUP at checkout. You will receive an automated email as soon as your order has been completed and is available for pick up. Our local pick up hours are Monday through Friday from 9:00am to 5:00pm.

Do you ship to PO Boxes?

Yes we do! Be sure to select any USPS shipping service and they will deliver your order to your PO Box. UPS and FedEx shipping services will deny delivery to all PO Boxes.

How do I install the head onto the shaft if the throat is too tight?

Give this video a view for a quick tip!

My product is back ordered. When will I receive it?

You can check the current status of your order by visiting the [Order Status page]( If an incoming shipment of inventory to our warehouse gets delayed, our system does not automatically update your order's ship date. If your ship date is in the past and you're looking for an updated ship date, please reach out to or call/text [310-795-4424](tel:3107954424).

How do I check on the status of an order?


What are your receiving hours?

8:00am to 4:00pm, Monday through Friday.

What are your other locations?

Building 1 19100 S Vermont Ave Gardena, CA 90248 Building 2 450 W Apra St Compton, CA 90220 Building 4 20505 Belshaw Ave Carson, CA 90746 Building 5 1005 E Artesia Blvd Carson, CA 90746

Do you have a receiving team or someone to contact about a delivery?

Please email!