Frequently Asked Questions

How can I check the status of my order?

You can check the current status of your order by visiting this page. If you have further questions, you can reach out to or call our office at 310-795-4424.

I would like to update/change/cancel my order. What should I do?

To make changes or to cancel an order that has already been placed, please reach out to our customer service team. They can be reached by phone from 9am-6pm PT at 310-795-4424, or reached around the clock via email at and Please have your order number ready when reaching out.

I have not received any tracking information about my order. Where can I find that?

You will receive an email with tracking information when your order is processed through our system and ready for pickup by the carrier. To check on a current order and lookup a tracking number, visit this page.

Where is the confirmation email for my order? I never received one.

You will automatically receive a confirmation email with your order number when your order is placed. If you do not receive an email, first check your junk folder to make sure it wasn't marked as spam. If you do not see any email, you can reach out to our customer service team by calling 310-795-4424 or via email at

I am having technical issues when placing my order. Is there a problem with the website?

Most often, problems with our website or ordering process are due to outdated web browsers. If you seem to be having technical issues, please try using an up-to-date browser like Google Chrome or Firefox, or try ordering using a smartphone or tablet.

Can I place an order over the phone?

All products are available for purchase online, and we recommend placing your order directly through our website. Our website provides secure checkout options to protect your personal data and to make the buying process as easy as possible. If you are interested in larger bulk or wholesale orders, please contact

Is your location a retail store?

No, our location here in Gardena is our headquarters and distribution center. We have all products here and offer a local pickup option on orders placed online, but our location is a corporate office.