Frequently Asked Questions

How can I check the status of my order?

You can check the current status of your order by visiting the Order Status page. If you have further questions, you can reach out to info@stringking.com or call/text 310-795-4424.

I would like to update, change or cancel my order. What should I do?

To make changes or to cancel an order that has already been placed, please reach out to our customer service team. They can be reached by call or text from 8am-6pm PT at 310-795-4424, or reached via email at info@stringking.com. Please include your order number ready when reaching out.

I have not received any tracking information about my order. Where can I find that?

You will receive an email with tracking information when your order is processed through our system and ready for pickup by the carrier. The tracking information will update once the package has been scanned by the shipping carrier. To look up a tracking number, please visit the Order Status page.

Where is the confirmation email for my order? I never received one.

You will automatically receive a confirmation email with your order number when your order is placed. If you do not receive an email, first check your junk folder to make sure it wasn't marked as spam. If you do not see any email, you can reach out to our customer service team by calling 310-795-4424 or via email at info@stringking.com.

I am having technical issues when placing my order. Is there a problem with the website?

Most often, problems with our website or ordering process are due to outdated web browsers. If you seem to be having technical issues, please try using an up-to-date browser like Google Chrome or Firefox, or try ordering using a smartphone or tablet.

Can I place an order over the phone?

We do not accept orders over the phone. Please place your order directly through StringKing.com. Our website provides secure checkout options to protect your personal data and to make the buying process as easy as possible.

Is your location a retail store?

No, our main location in Gardena is our headquarters and distribution center. We have all products here and offer a local pickup option on orders placed online, but our location is a corporate office.

Can I get discounted pricing for large bulk orders?

If you are interested in larger bulk or wholesale orders, please contact sales@stringking.com and include information about your organization.

Does StringKing restring used heads?

We sure do! Send an email to ustring@stringking.com for details on how to get your head restrung.

Can I exchange a product?

We do not offer exchanges. If you need a different item, you can initiate a return for a refund and place a new order at any time.

Can I return a product that was given to me as a gift?

Yes. However, please be advised that you will need the original order confirmation number and email address used to initiate the return. If the return is accepted, the refund will be applied to the original form of payment.

Can I return a product to StringKing.com that was purchased from an authorized dealer?

Unfortunately we are only able to process returns for products that were purchased on StringKing.com. If you purchased a product from an authorized dealer, you can inquire about returning it by contacting the dealer directly.

Warranty Photo Upload Issue!

If you have trouble uploading photos during your claim, you can skip this step and submit your claim without them. We apologize for the inconvenience as we work to resolve this issue. Please contact us if you have any questions.

How do you determine your shipping prices?

Our shipping prices are generated by the shipping carriers themselves depending on the dimensions and weight of the box and also the shipping destination. We price our products as low as possible and are not able to offer free shipping on orders.

What should I do if I never received my order?

Please take your tracking information and personal I.D. to your local post office, UPS, or FedEx store and submit a lost item claim with them. If you are able to provide proof of a lost package, please contact store@stringking.com.

How do taxes and duties work for international orders?

All taxes and duties for orders shipped internationally are assumed by the recipient of the order.

Does StringKing offer e-gift cards?

We do not currently offer gift cards but we are working on it. We will make an announcement in our newsletter and social media platforms as soon as they are ready!

Can I pick up my order from your Gardena location?

Customers are able to place online orders to be picked up from our Gardena, CA warehouse location. While placing an order through StringKing.com, enter the coupon code LOCALPICKUP at checkout. You will receive an automated email as soon as your order has been completed and is available for pick up. Our local pick up hours are Monday through Friday from 9:00am to 5:00pm.

Do you ship to PO Boxes?

Yes we do! Be sure to select any USPS shipping service and they will deliver your order to your PO Box. UPS and FedEx shipping services will deny delivery to all PO Boxes.

How do I install the head onto the shaft if the throat is too tight?

Give this video a view for a quick tip!

https://www.youtube.com/watch?v=VkJsglXKLM0

My product is back ordered. When will I receive it?

You can check the current status of your order by visiting the Order Status page. If an incoming shipment of inventory to our warehouse gets delayed, our system does not automatically update your order's ship date. If your ship date is in the past and you're looking for an updated ship date, please reach out to info@stringking.com or call/text 310-795-4424.

What are your receiving hours?

8:00am to 4:00pm, Monday through Friday.

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